You can contact us at info@vizid.in or call us on 91+ 9004992415 (Mon to Sat) (10.30 am to 6.00 pm), and we'll send any extra parts that were misplaced to your doorstep at a nominal cost.

All our products come with low battery indicators on indication the battery can be charged with a portable battery pack or batteries can be replaced depending on the model. If still stuck in any situation, the door lock also comes with manual keys as a backup.

Refer to the respective device manual for resetting the password

For initial troubleshooting, kindly contact us at info@vizid.in or call us on +91 9004992415 (Mon to Sat) (10.30 am to 6.00 pm), and our team shall be happy to help

Most of our locks come with USB Emergency Charging feature, where you can take a regular power bank or USB charger and for one time start the lock and unlock it. Once unlocked you can change or charge the battery of the lock.

Depends on the model, please check the listing page description of each lock or get in touch with us on +91-9004992414 to know more.

Most of our locks come with USB Emergency Charging feature, where you can take a regular power bank or USB charger and for one time start the lock and unlock it. Once unlocked you can change or charge the battery of the lock.

We recommend that our locks be used only wooden furniture, and you can get in touch with us to know with a sample image of your furniture to get more information.

Yes you can delete the old RFID card information and re-register a new card. RFID cards are readily available by us, incase you need to purchase extra cards.

Yes the product that have Smart App feature, the App is compatible with both iOS and Android.

Yes, but only some of our Smart app models can integrate with other smart home systems like Video Door Phones or Automation solutions. Please get in touch with us to know more.